Lead Generation is a major challenge for any B2B SaaS company. While there are many ways to generate leads, there is no single way to ensure smooth flows of leads. Telemarketing is also one of the ways for lead generation, but it is underestimated quite often. If done the right way, it can help you to create more sales opportunities. In this blog, we will tell you how you can do B2B Telemarketing for software in an effective manner. Additionally, we will give you the best tips for successful telemarketing B2B lead generation.
What is Telemarketing Lead Generation?
Telemarketing lead generation for software basically means generating leads through telemarketing. In this method, leads are generated through cold calling, sending emails, or through face-to-face conversations.
Telemarketing means when you call potential customers directly without knowing if they are interested in your product or service. The results of telemarketing may vary, and it is a very direct and immediate approach.
Why Choose Telemarketing Lead Generation?
We will now tell you the reasons why B2B telemarketing for software is effective and successful. Telemarketers receive specialized training before calling people. They are trained on how to approach the customers, appropriate tone of voice, attitude, etc.
The telemarketers are the front face of your company. You must make sure that they have knowledge about your business. They should be able to explain all the aspects and clear the doubts of your customers in every call.
Reasons why you should choose B2B telemarketing:
- Telemarketers form a bond with customers which is not possible via messages or emails.
- It is an interactive and more personal approach. You can immediately answer the questions and queries of your customers.
- You can directly reach out to your potential customers through telemarketing.
- Telemarketing is a simple way to stay in touch with your customers and do follow-ups.
- More qualified leads are generated by telemarketing and that can, in turn, help in securing more deals.
Benefits of Telemarketing Lead Generation
Telemarketing campaigns are overlooked by many businesses. However, if utilized properly, they can be very beneficial. It is an efficient method to get more significant and realistic business contacts. Below, we have mentioned some of the advantages and benefits of Telemarketing B2B Lead Generation.
1. Telemarketing is affordable
It is cost-effective and an easy way to generate leads and sell products or services. You can easily update and follow up with your customers from time to time. When telemarketing is outsourced, it is substantially less expensive than other marketing strategies.
2. Helps to Boost Sales
Your sales may increase if you run a successful telemarketing campaign. According to the research, ‘1% of the cold calls are converted into appointments.’ It has also been seen that 78% of the decision-makers made an appointment or attended an event because of an email or a cold call.
3. Interactive and Personal
Telemarketing is more effective because it utilizes actual humans. Customers are more likely to trust people and interact with them. Additionally, it is an effective two-way method of communication.
According to AI stat news, ‘86% of consumers prefer humans over chatbots.’ It has also been observed that sales calls are rarely ignored when they are directed toward potential customers. Through telemarketing, it is also easy to understand the prospect’s personality and their interest in your product or service.
4. Expand your business Reach
Telemarketing can help you to expand your business reach. You can contact and reach out to customers who are even far off from you. You can sell your products or services even at a distance from your geographic location. This will not only help you expand your reach, but also improve your sales.
5. You get immediate Feedback
Telemarketing helps you initiate conversations with your customers and get instant feedback. You can directly ask them about your products or services and what they like and dislike about them. This will help you to build a strong relationship with your customers. It will also make them feel important and they’ll think that you care enough to call. Furthermore, you can focus on and enhance the features of your goods and services that customers dislike.
Tips for Successful Telemarketing Lead Generation
1. Research and Analysis
The first and foremost important step is to conduct research and analysis. You need to map out and see who your target audience is, its type and size, etc. You cannot just go around calling random people.
First, choose a target market and study them. According to that, plan your strategy and see how you can best approach your customers. Then, organize your leads and group them according to the priority.
For arranging the leads on the basis of priority, you must first identify and make the Ideal Customer Profile (ICP). This will give you an idea and a filtering-out process to arrange the leads.
2. Develop a good relationship with your Customers
Building a good relationship with your customers on call is a very difficult task. Usually, people find telemarketing calls very annoying and they keep the phone within seconds. When starting a call, the telemarketers should first ask the customer’s name. Listening to your customers and being obedient is very crucial.
Customers are able to connect and communicate with you more when they are comfortable with you. It is important to stay polite and professional even when it’s hard to do so. Telemarketers should respect the choice of the customers and keep the call when they say no.
People who have good experiences with you will always come back to you. So, you must maintain a good rapport and relationship with them.
3. Use a Well Written Script
Create a script that works for you. Calling people directly without a well-written script isn’t a good idea. Before calling, you must make a good script, listen to it and think of it from the customer’s point of view.
See if your script is attractive and engaging enough. Practice the script and use it on a daily basis when you call the customers. However, sometimes things don’t go as planned. Therefore, you might occasionally deviate somewhat from the script, but that’s completely acceptable. Make your script creative, engaging and make changes whenever necessary.
4. Learn to deal with bad calls
In telemarketing, it is very common to have bad calls. People frequently find telemarketing calls interruptive and so they might end up saying some harsh words to you. However, you shouldn’t take that personally and keep going.
A good telemarketer is one who can deal with both good and bad calls. You should be able to move on and go to the next call. See the bad calls as a learning experience and take them positively.
5. Be ready with everything
Just making the script and researching isn’t it all. You should be prepared and know everything about the business. You should know what offers it makes and how it can add value to people who decide to take it.
Be well versed with the script so that when you are asked unexpected questions, you can answer them easily. Being prepared makes you confident and helps you stay calm. Also, when you are prepared and confident, people tend to believe you more.
The Bottom Line
Telemarketing is an effective way of generating leads. However, it does not have a good reputation but if done rightly, it can be very successful. Telemarketing is a direct approach and you can opt for it to increase your sales. It’s not very hard to train people, but it requires patience and the right approach. You need to use and implement the best telemarketing strategies and tools in order to drive more leads to your business.
VSynergize is a leading BPO solution provider that has gained the trust of eminent global enterprises through its advanced and proven customer services. If you want to transform your customer service operations and make your brand shine in the market, we have something special for you. Contact us today at firstname.lastname@example.org to know more.