Important BPO Trends, Facts & Figures You Need to Know

Why Telemarketing is important for your business

A telemarketing business is worth if you acknowledge the intensity of customer service. In return, this business can bring you fortune once established with good reputation.

All you need to make a telemarketing setup:

  • Agents with good verbal and interpersonal skills,
  • Strategy for call handling i.e. opening and closing,
  • A good delivery over the call.

Many business owners always have ‘why’ before introducing telemarketing to their business.

Let’s try to figure out what makes telemarketing an important conversion tool to drive potential prospects to a business.

Telemarketing is a Conventional Form:

There was a time when telephones enjoyed popularity among the masses. Companies started telemarketing in form of customer service to resolve customer issues. Slowly, telemarketing became a renowned business to create its own identity.

Along with customer service, telemarketing reduced travel costs, ensured instant action over issues and assured delivery were the main reason for its independent existence.

Since then telemarketing became a conventional but reputable business. Today, nearly 98% industries rely on telemarketing for lead conversion.

Telemarketing Saves Extra Costs:

Imagine you have to travel miles just to get your issues resolved. How’d you feel? Bad or may be worse! It can be also prove a worst experience of your life.

Telemarketing is a great solution from the point of view of customers. In a survey of 500 people 75% voted for telemarketing as a best medium to address their issues as they found it more human.

The survey concluded, psychologically, we feel secure by talking to other person on the call to get our issues resolved plus it saved time and overhead costs.

Telemarketing Keeps Customers Updated:

Customers are to be nurtured well only then they are retained for your business. There may be various aspects of your product/service that needs an upgrade. Nonetheless, with the upgraded service if you fail to inform customers about it, there are too many chances for you to lose a valuable customer forever. Generally, customers appreciate the gesture of keeping them updated.

You may even run out of time to update your customers, at times, but there’s a way always! Plan everything. With telemarketing, planning becomes essential.

Telemarketing Helps in Building Customers around:

With the three features mentioned above, till now you must’ve figured that telemarketing builds a good customer base around your business. Having a customer base is essential to run a smooth business.

No matter how your business dimensions are, having telemarketing to support your business gives an added advantage.

Summing up,

A business is an effort to fulfill the market gaps of the economy. With efficient business, economy strengthens. Therefore, as a business owner, you must think on wider perspectives of telemarketing.

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