Low customer journey and agent performance insights decreasing CSAT?
Our GenAI Contact Center solutions can transform your CX into a revenue engine!
Problems We Solve!
High Wait Time
Long wait times frustrate customers, as they feel undervalued and their time wasted.
IVR Loop
Navigating through IVR loops annoys customers, lowering satisfaction due to inefficiency and lack of personalized assistance.
Multiple Verifications
Repetitive verification processes lower satisfaction as it is time-consuming for the customers
Call Drop
Call drops disrupt communication, resulting in customer frustration due to unresolved issues and wasted effort.
Limited Customer Profiles
Access to customer information is needed to ensure personalized service. If not, it unnecessarily elongates the AHT.
Low Real-time Data Visibility
Lack of data visibility leads to dissatisfaction, as customers expect timely and accurate support.
Low FCR
Failure to resolve issues on the first contact frustrates customers, increases agent workload, and leads to unnecessary escalation.
Low CSAT/CSI
The challenges start a chain reaction to decrease CSAT and call quality.
Empowering Businesses Through GenAI
Vsynergize, an AI-powered contact center solution provider with over two decades of domain expertise, revolutionizes customer support services through its unique blend of Human + GenAI capabilities. With an unmatched understanding of customer pain points and a keen focus on aligning customer behavior with business gains, we successfully elevate CSAT scores, reduce average handle time (AHT), and improve service quality for more than 30 global businesses. We’re pioneering a new world of CX with GenAI, join us in this transformative journey.
75
Cost Savings
Comprehensive Reporting & Project Management
1
Customer Interactions Automated
Nurturing valued interactions for sustained business growth.
24
Support
Reduced Application Processing Time
20
of CX Expertise
Enhanced Compliance & Eligibility
Unlocking Excellence in the Healthcare Sector
Transforming Patient Experiences with Vsynergize
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Establishing an Effective Debt-Collection Ecosystem
Enhance Customer Retention and Achieve a High Recovery Rate with Vsynergize
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Empowering Communication & Elevating Support Experiences
Boost CX Through Optimized Networks and Prompt Support with Vsynergize
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Powering Retail CX Transformation
Explore the Future of Retail with Vsynergize
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Our Methodology
Discovery Process
Architecting the Solution
Phase-Wise Implementation
Continuous Monitoring & Feedback Loop
Technology & Automation
Discovery Process
- Understand current processes and gather expectations from all stakeholders.
- Identify gaps between the current state and desired outcomes.
Architecting the Solution
- Collaborate with Business Analysts, Process Experts, and Technology Champions.
- Design the solution in a comprehensive Blueprint.
Phase-Wise Implementation
- Upon approval of the Blueprint, map processes to state-of-the-art technical tools.
- Implement the solution in phases for better control and refinement.
Continuous Monitoring & Feedback Loop
- Ensure successful execution with ongoing monitoring.
- Implement feedback, perform upgrades, and provide maintenance where necessary.
Technology & Automation
- Leverage cutting-edge technology to automate processes and enhance efficiency.
Our Solutions!
Our GenAI CX Innovation Pillars can Transform Your Contact Center
GenAI Contact Center
Empower customer interactions with GenAI to create business value, provide an omnichannel experience, and aid long-term customer retention.
AI Call Agents
Let GenAI virtual agents do the heavy lifting in providing support, freeing up your agents for more critical processes and boost contact center productivity and costing.
People+AI
Uniting the best of both worlds- AI’s productivity at scale and human’s unmatched ingenuity and creativity, our People+AI model is a sure-shot way to exceptional CX success.
Comprehensive Tech and IT Support
Leverage end-to-end tech support advantage with highly trained agents, AI technologies, cutting-edge infrastructure, security, and compliance.
Vcare
GenAI-driven customer support ecosystem aimed at boosting CSAT, upselling and customer retention.
VQC
GenAI-powered QC to gain 100% agent performance visibility and nurture positive interactions.
Vautomate
Introduce next-level operational efficiency with sophisticated RPA and GenAI solutions.
Empowering Teams, Enhancing CX,
Elevating Business Value
Using GenAI to enable better productivity and business outcomes for each persona.
For Sales Leaders
Ensure data privacy and regulatory compliance, boost operational efficiency, and uncover next-level revenue opportunities with GenAI solutions.
For Team Managers
Cut agent attrition rates, boost their productivity, and use detailed insights to enhance each step of the sales pipeline and support delivery.
For Agents
Delegate repetitive tasks to AI, enhance communication, expedite resolution speed, and receive unbiased, detailed performance scores to boost job satisfaction.
CCAI Technologies
Cutting-edge technologies elevating customer experience across industries
Gen AI-powered Customer Care
Benefits
- Reduce Calls requiring Manual Intervention
- Reduce AHT & Hold Time
- Increase Call effectiveness
- Increse in Agent Productivity, Satisfaction & Retention
Features
- Call Scoring
- Speech-to-Text Analytics
- Sentiment Analysis
- Call Transcription
Gen AI-powered QC
Benefits
- Improve CSAT & Enhance CX
- Stick to Required Compliance
- Reduce QC Time & Increase QC Coverage
- Reduce QC Cost
- Improve Agent Performance
Features
- Call Summarization
- Tonal Analysis
- Unique Keyword Identification
- Automated CSAT Scores
Sales Enablement & Revenue Intelligence
Benefits
- Automate Sales Pipeline Management
- Increase Conversions
- Market insights for better strategies
Features
- Agent performance coaching
- Sales pipeline improvement
- Actionable insights with accuracy
- Real-time and Immediate analysis
- Computerized call grading based on quality parameters.
- Employee/Agent Coaching
- Customizable dashboards
- Compliance handling
Why settle for anything less than extraordinary?
Partner with Vsynergize and unlock the true potential of your business.
Boost Your Productivity | Expand Your Global Reach Unleash Your Innovation | Achieve Unparalleled Success.
