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Low customer journey and agent performance insights decreasing CSAT?
Our GenAI Contact Center solutions can transform your CX into a revenue engine!

Why Your Customers Are Unsatisfied?

High Wait Time

Long wait times frustrate customers, as they feel undervalued and their time wasted.

IVR Loop

Navigating through IVR loops annoys customers, lowering satisfaction due to inefficiency and lack of personalized assistance.

Multiple Verifications

Repetitive verification processes lower satisfaction as it is time-consuming for the customers

Call Drop

Call drops disrupt communication, resulting in customer frustration due to unresolved issues and wasted effort.

Limited Customer Profiles

Access to customer information is needed to ensure personalized service. If not, it unnecessarily elongates the AHT.

Low Real-time Data Visibility

Lack of data visibility leads to dissatisfaction, as customers expect timely and accurate support.

Low FCR

Failure to resolve issues on the first contact frustrates customers, increases agent workload, and leads to unnecessary escalation.

Low CSAT/CSI

The challenges start a chain reaction to decrease CSAT and call quality.

Empowering Businesses Through GenAI

Vsynergize, an AI-powered contact center solution provider with over two decades of domain expertise, revolutionizes customer support services through its unique blend of Human + GenAI capabilities. With an unmatched understanding of customer pain points and a keen focus on aligning customer behavior with business gains, we successfully elevate CSAT scores, reduce average handle time (AHT), and improve service quality for more than 30 global businesses. We’re pioneering a new world of CX with GenAI, join us in this transformative journey.

75

Cost Savings

Comprehensive Reporting & Project Management

1

Customer Interactions Automated

Nurturing valued interactions for sustained business growth.

24

Support

Reduced Application Processing Time

20

of CX Expertise

Enhanced Compliance & Eligibility

Unlocking Excellence in the Healthcare Sector

Transforming Patient Experiences with Vsynergize

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Establishing an Effective Debt-Collection Ecosystem

Enhance Customer Retention and Achieve a High Recovery Rate with Vsynergize

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Empowering Communication & Elevating Support Experiences

Boost CX Through Optimized Networks and Prompt Support with Vsynergize

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Powering Retail CX Transformation

Explore the Future of Retail with Vsynergize

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Problems We Solve

Our GenAI CX Innovation Pillars can Transform Your Contact Center

GenAI Contact Center

Empower customer interactions with GenAI to create business value, provide an omnichannel experience, and aid long-term customer retention.

AI Call Agents

Let GenAI virtual agents do the heavy lifting in providing support, freeing up your agents for more critical processes and boost contact center productivity and costing.

People+AI

Uniting the best of both worlds- AI’s productivity at scale and human’s unmatched ingenuity and creativity, our People+AI model is a sure-shot way to exceptional CX success.

Comprehensive Tech and IT Support

Leverage end-to-end tech support advantage with highly trained agents, AI technologies, cutting-edge infrastructure, security, and compliance.

Vaxlrev

Leverage GenAI-powered revenue intelligence to accelerate sales pipelines.

Vcare

GenAI-driven customer support ecosystem aimed at boosting CSAT, upselling and customer retention.

VQC

GenAI-powered QC to gain 100% agent performance visibility and nurture positive interactions.

Vautomate

Introduce next-level operational efficiency with sophisticated RPA and GenAI solutions.

Empowering Teams, Enhancing CX,
Elevating Business Value

Using GenAI to enable better productivity and business outcomes for each persona.

For Sales Leaders

Ensure data privacy and regulatory compliance, boost operational efficiency, and uncover next-level revenue opportunities with GenAI solutions.

For Team Managers

Cut agent attrition rates, boost their productivity, and use detailed insights to enhance each step of the sales pipeline and support delivery.

For Agents

Delegate repetitive tasks to AI, enhance communication, expedite resolution speed, and receive unbiased, detailed performance scores to boost job satisfaction.

CCAI Technologies

Cutting-edge technologies elevating customer experience across industries

Gen AI-powered Customer Care

Benefits

  • Reduce Calls requiring Manual Intervention
  • Reduce AHT & Hold Time
  • Increase Call effectiveness
  • Increse in Agent Productivity, Satisfaction & Retention

Features

  • Call Scoring
  • Speech-to-Text Analytics
  • Sentiment Analysis
  • Call Transcription

Gen AI-powered QC

Benefits

  • Improve CSAT & Enhance CX
  • Stick to Required Compliance
  • Reduce QC Time & Increase QC Coverage
  • Reduce QC Cost
  • Improve Agent Performance

Features

  • Call Summarization
  • Tonal Analysis
  • Unique Keyword Identification
  • Automated CSAT Scores

Sales Enablement & Revenue Intelligence

Benefits

  • Automate Sales Pipeline Management
  • Increase Conversions
  • Market insights for better strategies

Features

  • Agent performance coaching
  • Sales pipeline improvement
  • Actionable insights with accuracy
  • Real-time and Immediate analysis
  • Computerized call grading based on quality parameters.
  • Employee/Agent Coaching
  • Customizable dashboards
  • Compliance handling

Why settle for anything less than extraordinary?

Partner with Vsynergize and unlock the true potential of your business.

Boost Your Productivity | Expand Your Global Reach Unleash Your Innovation | Achieve Unparalleled Success.

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