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Top Contact Center Events To Attend In 2024

By February 7, 2024February 28th, 2024No Comments14 min read

Ensuring a superior customer experience (CX) is crucial for contact centers, and staying abreast of evolving trends is key to staying competitive. One effective way for contact center leadership to stay informed is by participating in CX events and conferences. In 2024, several notable meetings are scheduled to take place, offering insights into CX, digital transformation, and innovation. Here’s a roundup of some major CX conferences for 2024:

Customer Contact Week Australia and NZ (CCW Australia and New Zealand)

  • Date: February 28 – March 01, 2024
  • Location: Australia
  • Focus: Overcoming challenges in talent recruitment, technological integration, and resource limitations to drive customer satisfaction.

CCW Australia and NZ is a three-day event in February 2024 tackling key customer service challenges like talent recruitment, tech integration, and resource limitations. Through informative talks, workshops, and networking opportunities, it aims to equip professionals with strategies to overcome these hurdles and deliver exceptional customer experiences despite constraints. If you’re in customer service, this event could be your one-stop shop for solutions and connections.

STRATÉGIE CLIENTS

  • Date: March 26 – 28, 2024
  • Location: Paris
  • Highlights: Thousands of industry professionals, exhibitors, keynotes, workshops, and exhibits for learning from industry leaders.

Immerse yourself in the latest strategies and innovations impacting customer relations. Network with thousands of industry professionals, delve into informative workshops led by experts and witness inspiring keynotes. Be at the forefront of customer acquisition, loyalty, and relationship management through interactive exhibits and cutting-edge solutions showcased by exhibitors. The event offers a 360° experience to help you drive customer satisfaction and propel your business forward.

Customer Contact East

  • Date: April 07 – 10, 2024
  • Location: Florida
  • Features: Real-world examples and insights on the future of customer care in an interactive setting.

Customer Contact East is a four-day immersive experience for customer service professionals seeking insights and inspiration. Dive into real-world examples and cutting-edge strategies shaping the future of customer care. Learn from industry leaders, participate in interactive workshops, and network with professionals in an engaging environment. This event promises to equip you with the tools and knowledge to transform your customer care approach and excel in the ever-evolving landscape of customer satisfaction.

Customer Contact Week Las Vegas

  • Date: June 03 – 06, 2024
  • Location: Las Vegas
  • Content: Workshops, breakout sessions, and presentations from CX thought leaders, providing networking opportunities.

Network with fellow CX enthusiasts, engage in insightful workshops and breakout sessions, and soak up knowledge from industry thought leaders through captivating presentations. This Las Vegas event isn’t just about learning – it’s about forging connections, igniting inspiration, and shaping the future of your customer journey. Get ready to leave with actionable strategies, energized colleagues, and a refreshed perspective on delivering exceptional customer experiences.

CX North America

  • Date: June 17 – 20, 2024
  • Location: Nashville
  • Hosted by: Forrester
  • Focus: Scaling the CX function and embedding customer insights across the ecosystem for consistent business value.

Learn how to scale your CX function, embed customer insights throughout your company, and drive consistent business value. Discover practical strategies from experts, build a customer-obsessed culture, and leverage technology to deliver personalized journeys. Network, get inspired, and transform your CX into a growth engine – register now and join the customer-centric revolution!

CX EMEA

  • Date: June 25 – 26, 2024
  • Location: London
  • Offerings: Latest research, frameworks, hands-on guidance, and industry best practices for CX, marketing, and digital professionals.

Fuel your CX, marketing, and digital strategies with the latest research, insightful frameworks, and practical guidance. Get hands-on with industry best practices through interactive sessions and witness inspiring examples from leading experts. This London event is your chance to network with fellow professionals, spark innovation, and leave equipped to deliver game-changing customer experiences that drive business success.

Customer Experience 2024

  • Date: July 15 – 17, 2024
  • Location: Nashville
  • Organized by: Frost & Sullivan Executive MindXchange
  • Purpose: Providing tools, insights, and relationships to execute customer experience strategies.

Fuel your customer experience engine at Customer Experience 2024! Frost & Sullivan’s MindXchange brings tools, insights, and connections to help you craft winning CX strategies. Gain cutting-edge knowledge, network with leaders, and discover best practices through keynotes, workshops, and more. Elevate your CX game, boost customer satisfaction, and drive business growth – register today and join the CX revolution!

Customer Contact Week Europe (CCW Europe)

  • Date: October 07 – 09, 2024
  • Location: Amsterdam
  • Highlights: Thought leadership, product demos, interactive discussion groups, and networking opportunities over three days.

Dive into the future of CX at CCW Europe! Gain thought leadership, explore cutting-edge tech, and network with fellow professionals through keynotes, demos, and discussions. Stay ahead of the curve, discover solutions, and fuel your CX transformation journey – register now and join Europe’s top CX event!

ICMI Contact Center Expo & Conference

  • Date: October 21 – 24, 2024
  • Location: Orlando
  • Inclusions: Sessions, roundtables, resources, and networking opportunities covering the latest industry topics and essential areas.

Elevate your contact center game at ICMI’s Expo & Conference in Orlando (Oct 21-24)! From AI to leadership, immerse yourself in informative sessions, network with peers, and explore cutting-edge solutions. Whether you’re a manager, agent, or industry enthusiast, this four-day event brings together resources, expertise, and connections to help you optimize operations, deliver exceptional customer service, and stay ahead of your competitors

Customer Contact West

  • Date: October 20 – 23, 2024
  • Location: Arizona
  • Organized by: Frost & Sullivan Executive MindXchange
  • Content: Real-world examples and insights on customer service and experience innovation.

Hosted by Frost & Sullivan MindXchange, this event dives deep into real-world examples and cutting-edge insights. Witness inspiring case studies, network with fellow innovators, and discover practical strategies to transform your customer journey. Learn from industry leaders, explore best practices through interactive sessions, and leave equipped to create exceptional customer experiences that drive business success. 

Digital Customer Experience Summit

  • Date: November 05 – 06, 2024
  • Location: Toronto
  • Features: Fresh ideas, networking opportunities, and professional development within the CX space.

Ignite your digital CX in Toronto (Nov 5-6) at the Digital Customer Experience Summit!

Gain fresh ideas, network with peers, and level up your skills through cutting-edge talks, interactive workshops, and inspiring success stories. This Toronto event is your gateway to growth, connection, and transformation – register now and join the CX revolution!

Call and Contact Centre Expo

  • Date: November 27 – 28, 2024
  • Location: London
  • Showcase: Latest technologies, strategies, and advancements in customer engagement for professionals in various domains.

Calling all customer engagement pros! The event unveils the latest tech, strategies, and advancements to boost your game. Discover AI solutions, new communication channels, and data-driven insights through talks, workshops, and an exhibitor showcase. Build your network, learn from experts, and find the perfect tools to personalize the customer journey. Take your customer engagement to the next level in London – register and join the revolution!

CX Live: Voice of the Customer

  • Date: 20-21 February
  • Location: Online, 
  • Focus: Enhancing customer satisfaction and loyalty through understanding and meeting customer needs. Features tools and techniques for collecting and analyzing customer feedback.

Unleash the power of customer insights at CX Live! This online event equips you with tools and techniques to collect, analyze, and act on customer feedback. Boost satisfaction, build loyalty, and stay ahead of the curve with industry experts, case studies, and networking opportunities. Register now and transform your business into a customer-centric champion!

X4 Summit (Qualtrics)

  • Date: 01-03 May
  • Location: Salt Palace Convention Center, Salt Lake City, 
  • Highlights: Over 10,000 attendees, visionary keynote speakers, customer-led case studies, and networking opportunities.

Immerse yourself in Experience Management at the  X4 Summit (May 1-3, Salt Lake City)! Connect with 10,000+ fellow enthusiasts, learn from visionary keynotes and customer-led case studies, and hone your skills through workshops and sessions. Unleash the power of XM to improve customer, employee, product, and brand experiences – register now and join the movement to transform your business from the inside out!

Adobe Summit

  • Date: 26-28 March
  • Location: Las Vegas and Virtual, 
  • Details: Expanding skill sets, sparking inspiration, and building connections with 200+ in-person sessions and hands-on labs.

Whether in Las Vegas or joining virtually, you can access over 200 in-person and hands-on lab sessions to expand your skill sets, ignite your creativity, and forge valuable connections. Discover the latest innovations in the Adobe Experience Cloud, from marketing magic to data-driven insights. Learn from industry experts, network with fellow Adobe enthusiasts, and get inspired to take your digital experiences to the next level. 

TSIA World Interact

  • Date: 6-8 May
  • Location: Orlando World Center Marriott, 
  • Focus: Tech industry conference addressing challenges facing technology solution providers with 100+ sessions and insights from global tech leaders.

This conference empowers technology solution providers to overcome today’s biggest challenges with over 100+ insightful sessions and exclusive access to global tech leaders. Dive deep into topics like talent recruitment, tech integration, and resource limitations, leaving you equipped with actionable strategies to drive customer satisfaction and business growth. Network with peers, explore solutions in the InteractZone and gain the edge you need to navigate the ever-evolving tech world.

Customer Success Festival (CS Collective)

  • Date: May – December
  • Global Events Roadshow: Starting in Amsterdam in May, continuing throughout 2024, ending in San Francisco.
  •  The world tour combined speakers, networking, keynotes, roundtables, and more, with 85% of attendees being senior management professionals.

The Customer Success Festival is your passport to learning and networking. Filled with keynotes, roundtables, workshops, and more, this world tour caters specifically to senior managers in customer success. Dive deep into industry trends, discover actionable strategies, connect with peers, and ignite your customer success journey from a global perspective.

Customer Experience Strategies Summit

  • Date:14-15 May
  • Location: Toronto, Canada, 
  • Highlights: The 13th edition focuses on AI-powered solutions, contactless CX, and multichannel customer connections.

Dive into AI-powered solutions, contactless experiences, and multichannel connections. Discover how cutting-edge technologies like artificial intelligence can personalize and enhance customer journeys. Explore the impact of contactless interactions and learn how to adapt your CX strategies to a post-pandemic world. Uncover the secrets of seamless multi channel experiences and master connecting with customers across various touchpoints.

Customer Engagement Transformation Conference

  • Date: 12 June
  • Location: The Brewery, London 
  • Content: One-day event with round table sessions, case study presentations, live events, and 20 world-class speakers on trending topics.

The Customer Engagement Transformation Conference packs a day of insights into a single brewery-brewed experience. Get inspired by 20 world-class speakers tackling trending topics, join interactive roundtable sessions, and witness real-world success through compelling case studies and live events. Leave equipped with actionable strategies and the energy to transform your customer engagement into a powerful growth engine.

Customer Experience: A Frost & Sullivan Executive Mindxchange 2024

  • Date: 15-17 July
  • Location: Nashville, TN
  • Details: Interactive event with top-level customer experience, customer engagement, and marketing executives, featuring powerpoint-free zones and out-of-the-box networking.

Dive into an interactive customer experience extravaganza! Connect with top CX, engagement, and marketing executives in powerpoint-free zones, forge unexpected connections through innovative networking opportunities, and discover transformative customer-centric strategies. This Nashville event promises immersive workshops, inspiring case studies, and actionable tools to fuel your CX engine and drive business growth.

CXFS

  • Date: 15-16 July
  • Location: The Westin Copley Place, Boston, MA, 
  • Highlights: Conference featuring keynotes across various industries, bringing together senior-level decision-makers from top brands.

The CXFS conference is your exclusive gateway to insights and connections in the world of customer experience. Featuring top-tier keynotes from diverse industries, CXFS convenes a powerful network of senior-level decision-makers from leading brands. Expect thought leadership from industry titans, peer-to-peer interactions with CX champions, and the opportunity to discover innovative and proven strategies to elevate your customer journey.

TSIA World Envision

  • Date: 21-23 October
  • Location: Las Vegas,
  • Focus: Globally acknowledged event showcasing industry influencers for creating a silo-busting culture and improving efficiency.

This globally acclaimed event unites tech leaders and industry influencers to explore the secrets of silo-busting culture and efficiency. Learn from the best, discover innovative strategies, and network with peers as you revolutionize your operations. Whether you’re facing talent struggles, resource limitations, or internal roadblocks. TSIA World Envision equips you with the tools and inspiration to break down barriers, streamline processes, and achieve optimal business performance.

Customer Engagement Summit

  • Date: 26 November
  • Location: London
  • Highlights: One of the biggest customer experience conferences, focusing on the voice of the customer and customer engagement.

Dive into the heart of customer experience at this flagship event, renowned as one of the biggest CX conferences. Brace yourself for deep dives into the “voice of the customer” and powerful strategies for igniting meaningful engagement. Expect inspiring case studies, insightful sessions with industry leaders, and a vibrant networking space to connect with fellow CX enthusiasts.

CCW Berlin

  • Date: 26th to 29th February, 2024
  • Location: Live at ECC in Berlin & digital worldwide
  • Highlights: 25th international Conference & Trade Show for Innovative Customer Dialogue on contact centers, including technology, trends, strategies, and best practices.

The conference, featuring over 40 speakers, will delve into topics such as digital disruption, artificial intelligence, and future customer needs. Simultaneously, the trade show offers a platform to engage with industry leaders, either online or on-site, showcasing innovative solutions that cater to customer dialogue in the digital age. CCW Berlin provides a dynamic space for professionals to explore, learn, and connect at the forefront of customer service innovation.

Let’s meet!

MWC Barcelona

  • Date: 26th – 29th February, 2024
  • Location: Fira Gran Via, Barcelona
  • Highlights: World’s most influential exhibition for the tech, mobile and connectivity industry.

MWC Barcelona stands as the preeminent event where technology, community, and commerce intersect. Serving as the largest gathering for the connectivity ecosystem, it draws global mobile operators, device manufacturers, technology providers, vendors, content owners, and tech enthusiasts. This annual event brings together tens of thousands of senior executives, government representatives, and innovative tech businesses, providing a unique opportunity for decision-making, transformative ideas, and unparalleled networking.

Let's meet!

Conclusion

Participating in these conferences can provide valuable insights, foster networking opportunities, and equip contact center leaders with the knowledge needed to enhance customer experiences and stay ahead in a dynamic industry.

Embark on a CX journey with Vsynergize as we hit the road for a conference tour across Europe and the USA! 

Stay tuned to our social media for updates on our schedule. 

If you’re attending the conferences and wish to meet for insightful conversations, please schedule appointments with us at trish.a@vsynergize.com or info@vsynergize.com.

Let’s elevate customer experiences together!

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